How I Work

25+ years of building systems, leading teams, and translating technical complexity into business value. I don't just write code—I architect solutions that survive real users, scale under pressure, and earn stakeholder trust.

Built with AI Augmentation

This site—like the systems I build for clients—was created in collaboration with AI. Not to replace human judgment, but to amplify it. The strategy, architecture, and decisions? Human. The execution speed and iteration cycles? Augmented. That's the future of work.

We're working with the result of hundreds of years of human evolution—a symbiotic relationship with intelligence we're still learning to understand. It's beautiful, a little uncertain, and part of our daily reality.

The em dash tells aren't the point. What matters is the work itself: the back-and-forth, the iteration, the brainstorming and riffing with your AI counterpart. Hours spent talking through problems, testing ideas, challenging assumptions. That's thoughtful intelligence—human and machine working together, not just prompting and pasting. Transparency means showing you took the time to collaborate deeply, to oversee and guide and refine. However your em dashes land is just syntax. The substance is the partnership. ✨🤖🧠

(Yes, AI loves emojis too. 🎯🚀💡 Consider this a feature, not a bug.)

How I Work

Deep technical expertise meets strategic thinking and clear communication. I've led teams, authored governance frameworks, and shipped production systems across enterprise, non-profit, and startup environments.

Ethics First

AI governance frameworks, maturity models, and anti-hallucination controls aren't afterthoughts—they're foundational to every system I build.

Human-Centered

25+ years of stakeholder engagement taught me: the best tech is useless if people can't understand it. I translate complexity into clarity.

Pragmatic Innovation

Not interested in shiny demos. I build systems that survive real users, scale under load, and deliver measurable business value.

Governance-Ready

From enterprise maturity frameworks to cross-functional working groups—I've led the processes that make AI adoption sustainable at scale.

Experience Snapshot

→Led enterprise CRM integrations (D365, HubSpot, Boomi iPaaS)

→Authored AI maturity models for education sector

→Built distributed MarTech teams across 4 states

→Founded and directed digital agency (6 direct reports)

→Change Management Board member—assessed quarterly projects

→Partnered with Microsoft on strategic Copilot rollouts

Equal parts builder and translator.

My Process

1. Listen & Translate

Stakeholder interviews, requirements gathering, and translating business problems into technical architecture. I've facilitated working groups across education, property, and non-profit sectors—I know how to extract what matters.

2. Build with Governance

Iterative development with built-in governance checkpoints. Anti-hallucination controls, data validation, and explainability aren't afterthoughts—they're part of the foundation. Every decision is auditable.

3. Deploy & Support

Production-ready means monitoring, error handling, and documentation. I've trained distributed teams, authored runbooks, and stayed accountable post-launch. Systems don't end at deployment—they begin there.

Leadership & Team Building

I've built and led distributed teams across 4 states, developed MarTech champions through structured mentoring, and facilitated cross-functional working groups at enterprise scale. Leadership isn't about hierarchy—it's about capability development, clear communication, and accountability.

  • ✓Matrix leadership of 8 marketing coordinators across QLD, SA, VIC, WA
  • ✓Facilitated AI Genesis program working groups across 4 streams
  • ✓Founded and directed digital agency with 6 direct reports
  • ✓Member of Change Management Board—assessed quarterly digital projects

Stakeholder Engagement

From C-suite to school principals to Microsoft partners—I've consulted, influenced, and collaborated across every level. Technical expertise means nothing if you can't translate it into language that earns trust and drives decision-making.

  • ✓Coordinated with Microsoft on Copilot rollout and ISD project reviews
  • ✓Prepared technical reports and committee papers for executive boards
  • ✓Partnered with school leadership on simulation days and adoption campaigns
  • ✓Led vendor negotiations and contract management for enterprise CRM platforms

Enterprise Systems & Governance

AI Maturity Framework

Authored BCE's Enterprise AI Maturity Model—a six-dimension framework (Strategy & Governance, People & Skills, Processes & Adoption, Technology & Tools, Data & Security, Measurement & Insights) designed to scale across data governance, digital dexterity, and curriculum innovation.

Enterprise CRM Integration

Led D365 & HubSpot integration via Boomi iPaaS at Cedar Woods. Managed architecture design, vendor oversight, data cleansing, and cross-functional delivery. Full accountability for system performance and user adoption.

AI Governance & Ethics

Contributing to AI Genesis Foundations & Governance stream—developing policy frameworks, risk planning, and ethical guidelines for AI adoption at organizational scale. Anti-hallucination controls, explainability, and data security are non-negotiable.

Legacy System Replacement

Transformed donation platforms (30% performance boost), restructured internal systems for platform overhauls, and migrated complex data architectures. I've seen the mistakes—I know what breaks in production.

Why This Matters

Too many AI projects fail not because of the tech—but because of poor governance, unclear requirements, or systems that can't survive real users. I've spent 25+ years learning what works: communication, structure, ethics, and relentless focus on measurable outcomes.

I'm not building demos. I'm building systems that last, teams that scale, and value that compounds.

Let's Talk

Have a complex AI challenge? Need governance frameworks or technical leadership? Let's discuss how this approach could work for your project.

Get In Touch